As customer engagement gets more interactive and demanding, customer interfaces have to be personalized and processed real-time. The Customer is indeed king! More than ever before, Customer Experience is critical to an organization’s success.
- In-depth understanding of Customer Care Mission, Mandate and Obligations.
- Inventory and profiling of trouble areas.
- The business value of good Customer Care Service.
- How to design and deliver good Customer Care.
- Familiarity with techniques and tools for achieving excellent Customer Care
- Comprehensive real-life coaching on Call Centre Practises.
- Comprehensive workshop scenarios for handling aggrieved, angry and frustrated customers etc.
Course fee includes workshop materials, certificates and feeding.
An international call centre, job placement opportunities may be available for participants. Terms and Conditions apply.Register Now