Lagos, Nigeria | 20 October 2026 : The Digital Bridge Institute (DBI), the training arm of the Nigerian Communications Commission (NCC), participated in the 95th edition of the Telecom Consumer Parliament (TCP), organised by the NCC at The CenterPoint, Ikoyi, Lagos State.
Themed “Enhancing Consumer Experience: Strengthening Service Quality and Consumer Protection in Nigeria’s Digital Economy,” the Parliament brought together key stakeholders in Nigeria’s telecommunications industry to discuss strategies for improving service quality, strengthening consumer protection and enhancing customer experience in the country’s evolving digital economy.
The event featured prominent industry leaders, including Dr. Aminu Maida, Executive Vice Chairman of the NCC; Abraham Oshadami, Executive Commissioner, Technical Services; Rimini H. Makama, Executive Commissioner, Stakeholder Management; and Nnenna Ukoha, Director of Public Affairs, NCC;
Freda Ruth Bruce-Bennett,
Director, Consumer Affairs Bureau, NCC.
Other notable stakeholders included Obafemi Banigbe, CEO of T2 Nigeria Mobile; Dinesh Balsingh, Managing Director and CEO of Airtel Nigeria; and Miss Ugonwa Nwoye, Chief Customer Relations and Experience Officer (CCREO), representing the CEO of MTN.
Keynote Highlights: Consumer Protection and Digital Identity Security
In his keynote address, Dr. Aminu Maida emphasised the importance of consumer feedback in improving telecommunications services and strengthening accountability among service providers. He highlighted the need for operators to address customer complaints effectively and ensure timely refunds in accordance with the applicable consumer refund framework.
The NCC Executive Vice Chairman also underscored the growing importance of mobile phone numbers as part of consumers’ digital identities, given their role in accessing online services and digital resources. He highlighted the Telecoms Identity Risk Management System as an initiative designed to mitigate risks associated with unauthorised access to consumers’ accounts through their mobile numbers.
Additionally, Dr. Maida drew attention to the NCC Device Checker service, urging consumers to verify mobile devices before purchasing them. Consumers can dial *315# to check a device’s NCC type-approval and verification status, helping them make informed purchasing decisions and avoid non-compliant devices.
These messages reinforced the importance of consumer awareness, digital security, regulatory compliance and collective responsibility in building a safer and more reliable telecommunications ecosystem.
DBI’s Commitment to Nigeria’s Digital Economy
DBI’s participation in the 95th Telecom Consumer Parliament reflects its continued engagement with the NCC and other industry stakeholders on issues shaping Nigeria’s digital future.
As an ICT training and capacity-building institution, DBI remains committed to developing the digital competencies required to support innovation, strengthen institutional capacity and advance the country’s digital transformation agenda.
The Institute recognises that a thriving digital economy depends not only on reliable telecommunications infrastructure but also on informed consumers, secure digital identities, responsible service delivery and a skilled workforce capable of responding to emerging technological challenges.
Through continued engagement with industry stakeholders, DBI remains positioned to contribute to conversations and initiatives that promote digital inclusion, consumer awareness and sustainable development across Nigeria’s ICT sector.
DBI’s delegation at the event comprising of the President/CEO DBI, Mr David Daser, represented by Mr. Akin Ogunlade, Head of Lagos Campus, Mr. Ikenna Ogbanufe; Mr. Israel Baiye; Mr. Kazeem Idowu; and Mr. Olabisi Alabi.
Signed:
Soji Fagbemi
Head, Public Affairs/ Media Relations
Digital Bridge Institute
(DBI)
